Refund policy

We want you to love what you ordered. If something isn't right, contact us within 30 days of delivery at handcraftedelements2.5@gmail.com and we'll make it right.

HOW RETURNS WORK: Please don't ship anything back before contacting us. Email us your order number and the reason for the return, and we'll send you the correct return instructions for your item — returns go to our fulfillment partner, so the return address depends on the product. Items must be unused and in their original packaging.

REFUNDS: Once your return is received and inspected, we'll refund your original payment method within 10 business days. Original shipping charges are non-refundable unless the return is due to our error.

DAMAGED, DEFECTIVE, OR WRONG ITEMS: Send us a photo within 7 days of delivery and we'll offer a replacement or a full refund — in most cases you won't need to return the item.

CANCELLATIONS: Contact us within 12 hours of ordering and we'll do our best to cancel before your order enters processing.